The strategies and policies of IT systems implementation in Malaysian hospitals and its benefits and challenges

Abstract

Nowadays, among all the industries in Malaysia the healthcare industry is in rapid and great growth, and it can be considered as a very controversial and sensitive one among the different industries because it relates the economy, the technology and the health care. Thus, the challenge is to supply a high health care quality for patient using the best tools, process and to be on time in addition to the minimum cost possible. Thus, the aim of this research is to investigate the current situation of the health care sector in Malaysia regarding the strategies, policies and the implementation of the technology benefits and the challenges. The findings show an increase of the health information system implementation especially in public hospitals based on an outsourcing strategy and the follow of lean healthcare management and risk management for best implementation. This implementation of HIS has approve its efficiency and benefits by reducing costs and time, better safeguards of patient files and increase in the quality of healthcare in addition that it makes the work process more smooth, organized and accurate