A Performance Evaluation of Telecommunications Company in Province of Elam Based on Balanced Score Card (BSC) From 2006 to 2011

Abstract

Balanced Score Card (BSC) as a modern concept in the field of management allows all managers in different levels to control and assess their key activities. Beside traditional financial evaluation, BSC as a performance evaluation system by adding three additional dimensions namely; customer-oriented view, internal business processes, training and improvement, evaluates the performance of an organization. In addition to transforming the strategic perspectives in an organization into a set of indices in the mentioned areas, it is tried in this study to answer to a main question: how is the performance of Telecommunications company in Elam on four districts of BSC?
Applying document and statistical analysis, research results indicate a positive performance in financial and customer areas and also dissatisfaction in internal processes and the lack of performance determination in development and training area.