The Relationship Between Training and Employee Performance: A Case of Jordanian Public Universities
Abstract
Training is a process which able the employees to change their skills, knowledge, attitudes, and behavior. Organizations have capitalized on training in order to increase their human capital skills and competences. The training was employed as a tool for creating competitive advantage for organization. This research paper objective is aim to investigate the relationship between training program and employee performance in public universities in Jordan and the research question, Is there a relationship between job training and employee performance? Is there a relationship between training quality and employee performance? Is there a relationship between training strategy and employees’ performance? The significant of study, is there a significant relationship between training and employee performance in the management of public universities in Jordan? Three independent variables are incorporated; job training, quality training, and training strategy. The data was collected from 63 employees and manager at public universities in Jordan and the questionnaire consisted of three sections. This study employs a quantitative approach and it is used the software package for statistical analysis SPSS (Statistical Package for Social Sciences) for testing the hypotheses, the finding reveals that the relationship between job training, quality training, and training strategy, and employee performance is positive and significant. Quality training was found to be the highest contributor to employee performance. Discussion and future directions are given.
Full Text:
PDFReferences
Afshan Sultana, Sobia Irum, Kamran Ahmed, Nasir Mehmood (2012), impact of training on employee performance: a study of telecommunication sector in Pakistan, interdisciplinary journal of contemporary research in business, vol.4.
AbuKhalifeh, A. N., Som, A. P. M., & AlBattat, A. R. (2013). Strategic Human Resource Development in Hospitality Crisis Management: A Conceptual Framework for Food and Beverage Departments. International Journal of Business Administration, 4(1), p39.
Aguinis, H., & Kraiger, K. (2009). Benefits of training and development for individuals and teams, organizations, and society. Annual review of psychology,60, 451-474.
Ahire, S. L., Golhar, D. Y., & Waller, M. A. (1996). Development and validation of TQM implementation constructs. Decision sciences, 27(1), 23-56.
Ali Mollahoseinia and Shahrooz Farjad, (2012). Assessment Effectiveness on the Job Training in Higher Education, Procedia - Social and Behavioral Sciences, Vol.47.
Amir Elnaga, Amen Imran. (2012), The Effect of Training on Employee Performance, European Journal of Business and Management, Vol.5.
A. Simon and N. Kimberley (2002), Toward improved employment relations practices of casual employees in the New South Wales registered clubs industry, Human Resource Development Quarterly, Vol.13.
Babakus, E., Yavas, U., Karatepe, O. M., & Avci, T. (2003). The effect of management commitment to service quality on employees' affective and performance outcomes. Journal of the Academy of Marketing Science, 31(3), 272-286.
Beer, M. (2011). Developing an effective organization: Intervention method, empirical evidence, and theory. Research in organizational change and development, 19, 1-54.
Benedicta Appiah April, (2010), The impact of training on employee performance: A Case Study of HFC Bank (GHANA) Ltd.
Bettencourt, L. A., & Gwinner, K. (1996). Customization of the service experience: the role of the frontline employee. International Journal of Service Industry Management, 7(2), 3-20.
Black, S. E. and Lynch, L. M. (1996), Human Capital Investment and Productivity,The American Economic Review, Vol. 86.
Brady, L., (1996). Peer Assistance for Principals: training, observation and feedback, Journal of Educational Administration, Vol.34.
Bryan, Leslie A. (1990), An Ounce of Prevention for Workplace Accidents, Training and Development Journal, NY: USA. Vol. 44.
Chapman, P.G. (1993). The economics of training, first edition. Exeter: BPCC Whearons Ltd.
Chandler, G. N., & McEvoy, G. M. (2000). Human resource management, TQM, and firm performance in small and medium-size enterprises. Entrepreneurship: Theory and Practice, 25(1), 43.
Cooke F L., (2000), Human Resource Strategy to improve Organizational Performance: A route for British firms, Working Paper No 9 EWERC, Manchester School of Management.
De Cenzo, D. A., & Robbins, S. (1998). Fundamentals of Management: Prentice Hall, Upper Saddle River.
Ekta Srivastava and Nisha Agarwal, (2014). Impact of Training on Bank Employee Performance: A Comparative Study of Public Sector Bank and Private Sector Bank in India, International Journal of Advance Research in Computer Science and Management Studies, Vol.2.
Emmanuel Erastus Yamoah, (2012). Employee Training and Empowerment: A Conceptual Model for Achieving High Job Performance, Journal of Education and Practice, Vol.4.
Emmanuel Erastus, Yamoah and Philip Maiyo, (2013). Capacity Building and Employee Performance, canadian social science, Vol.9.
Guzzo, R. A., Jette, R. D., & Katzell, R. A. (1985). The effects of psychologically based intervention programs on worker productivity: A meta‐analysis. Personnel Psychology, 38(2), 275-291.
Harrold, D. (2000) ‘Developing intellectual capital’, Control Engineering 47(9): 63–70
Harrison, R. (2005). Learning and development: CIPD Publishing.
Huang, T. C. (2001). The relation of training practices and organizational performance in small and medium size enterprises, Education and Training, Vol.43.
Janice A. Miller and Diana M. Osinski, (1996). Training Needs Assessment, members of the SHRM Training and Development Committee.
Johnson, J. W. (1996). Linking employee perceptions of service climate to customer satisfaction. Personnel psychology, 49(4), 831-851.
Judith Brown, (2002). Training Needs Assessment: A Must for Developing an Effective Training Program, Public Personnel Management, and Vol.31.
Karlan, D., & Valdivia, M. (2011). Teaching entrepreneurship: Impact of business training on microfinance clients and institutions. Review of Economics and Statistics, 93(2), 510-527.
Kate Hutchings, Cherrie J. Zhu, Brain K, Cooper, Yiming Zhang and Sijun Shao. (2009), Perceptions of the effectiveness of training and development of, grey-collar‟ workers in the People’s Republic of China”, Human Resource Development International, Vol.12.
Kehoe, R.R., Wright, P.M., 2013. The impact of high-performance human resource practices on employees’ attitudes and behaviors. Journal of Management Vol.39.
Kenney et al, (1992) Management Made East. 1st Ed. South Carolina: Omron Publishers.
Lu, J.F., Tjosvold, D., and Kan Shi. (2010). Team Training in China: Testing and Applying the Theory of Cooperation and Competition, Journal of Applied Social Psychology, Vol. 40.
Maddern, H., Maull, R., Smart, A., & Baker, P. (2007). Customer satisfaction and service quality in UK financial services. International Journal of Operations & Production Management, 27(9), 999-1019.
Mackelprang, A. W., Jayaram, J., & Xu, K. (2012). The influence of types of training on service system performance in mass service and service shop operations. International Journal of Production Economics, 138(1), 183-194.
Marco-Lajara, B., Úbeda-García, M., 2013. Human resource management approaches in Spanish hotels: an introductory analysis. International Journal of Hospitality Management Vol.35.
McClelland, S. D. (2002). A Training Needs Assessment for the United Way of Dunn County Wisconsin.
Mooney, T., & Brinkerhoff, R. O. (2008).Courageous training San Francisco,CA: Berrett-Koehler.
Mumanthi, Charles and Gachunga , Haze. (2011), Effect of Training on the Performance of National Police Service, Strategic Journal of Business & Changing Management.
Nader Barzegar. (2011), A Study on the Impact of on the Job Training Courses on the Staff Performance (a Case Study), Procedia - Social and Behavioral Sciences, Vol.29.
Nelson Jagero, Hilary Vincent Komba, and Michael Ndaskoi Mlingi, (2012). Relationship between on the Job Training and Employee’s Performance in Courier Companies in Dar es Salaam, Tanzania, International Journal of Humanities and Social Science, Vol.2.
Newton, B., (2006). Training an Age Diverse Workforce, Industrial and Commercial Training, Emerald Group Publishers, Vol.38.
Oki Sunardia, Maria Widyarinib, Jann Hidajat Tjakraatmadja, (2012). The Impact of Sales Forces Training Program to Employees Behaviour Styles (A Quasi-experimental Case Study In a Medium Sized Enterprise), Procedia - Social and Behavioral Sciences, Vol.4.
Raja Abdul Ghafoor Khan, Furqan Ahmed Khan, Muhammad Aslam Khan, (2011). Impact of Training and Development on Organizational Performance, Global Journal of Management and Business Research, Vol.11.
Salas, E., & Cannon-Bowers, J. A. (2001). The science of training: A decade of progress. Annual Review of Psychology, Vol.52.
Sekaran, U. (2003). Research methodology for business.
Salem Shiryan, Himanshu Shee, and Deborah Stewart, (2012). Employee Training Effectiveness in Saudi Arabian SME Performance, International Journal of Business and Social Science, Vol.3.
Shahrooz Farjad, (2012). The Evaluation Effectiveness of Training Courses in University by Kirkpatrick Model, Procedia - Social and Behavioral Sciences, Vol.46.
Tax, S. S., Brown, S. W., & Chandrashekaran, M. (1998). Customer evaluations of service complaint experiences: implications for relationship marketing. The Journal of Marketing, 60-76.
Úbeda-García, M., Claver Cortés, E., Marco-Lajara, B., & Zaragoza-Sáez, P. (2014). Strategy, training, and performance fit. International Journal of Hospitality Management, 42, 100-116.
Refbacks
- There are currently no refbacks.