Testing the Direct and Indirect Relationship between Human Resource Management and Turnover Intention in A non-Western Context of the Palestine
Abstract
This study has two objectives: to examine the influence of the five HR practices (job characteristics, training, performance appraisal, career development and compensation) on turnover intention in Palestine, to test the mediating effect of perceived organizational support in the relationship between the five HR practices and turnover intention. The data gathered from 504 nurses from 12 Palestinian Public Hospitals. Correlation and hierarchical regression analyses were used to examine the hypotheses of the study as well as mediating hypothesis was tested by using Baron and Kenny’s recommendations. This study showed that job characteristics, training, performance appraisal, career development and compensation were negatively influence turnover intention. Moreover, perceived organizational support (POS) was found to play a partial role in mediating the influence of the five practices of human resource management on turnover intention. The theoretical and practical implications of this study are discussed in the paper. Recommendations are provided to managers in Palestinian Public Hospitals to enhance human resource management practices in the workplace.
Full Text:
PDFReferences
Abeysekera, R. (2007).The Impact of Human Resource Management Practices on Marketing Executive Turnover of Leasing Companies in Sri Lanka. Contemporary Management Research, 3, (3), 233-252.
Allen, D. G., Shore, L. M., & Griffeth, R. W. (2003). The role of perceived organizational support and supportive human resource practices in the turnover process. Journal of Management, 29(1), 99–118.
Almasri, A. (2006). On the International Nursing Day; Safe Staffing Saves Lives http://www.najah.edu/node/12380
Almasri, A. (2012). On the International Nursing Day; Safe Staffing Saves Lives http://www.najah.edu/node/12380
Aryee, S., Wyatt, T. & Min M. A. (1990). Antecedents of Organizational Commitment and Turnover Intentions Among Professional Accountants in Different Employment Settings in Singapore. The Journal of Social Psychology, Vol. 131, No. 4, pp. 545-556.
Benson, G. S. (2006). Employee development, commitment and intention to turnover: a test of ‘employability’policies in action. Human Resource Management Journal, 16(2), 173-192.
Boselie, P., Paauwe, J, & Jansen, P.G.W. (2001) Human resource management and performance: lessons from the Netherlands. The International Journal of Human Resource Management, 12(7), 1107-1125.
Bowling, N.A. and Hammond, G.D., (2008) “A meta-analytic examination of the construct validity of the Michigan Organizational Assessment Questionnaire Job Satisfaction Subscale, Journal of Vocational Behavior, 73, (1), 63-77.
Cotton, J. L., & Tuttle, J. M. (1986). Employee turnover: A meta-analysis and review with implications for research. Academy of Management Review, 11(1), 55-70.
Daud, N. (2006). Human Resource Management Practices and Firm Performance: The Moderating Roles of Strategies and Environmental Uncertainties. Universiti Sains Malaysia.
Delery, J.E., & Doty, H.D. (1996). Modes of theorizing in strategic human resource management: Tests of universalistic, contingency, and configurational performance predictions. Academy of Management Journal, 39: 802-835.
Dessler, G. (1997), Human Resource Management (7th edition), Prentice-Hall, USA.
Dessler, G. (2007). Human resource management. New Delhi: Prentice Hall of India Private.
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology, 86: 42-51.
Eisenberger, R., Cotterell, N.,&Marvel, J. (1987). Reciprocation ideology. Journal of Personality&Social Psychology, 53: 743-750.
Eisenberger, R., Cummings, J., Armelo, S., & Lynch, P. (1997). Perceived organizational support, discretionary treatment, and job satisfaction. Journal of Applied Psychology, 82, 812-820.
Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of Applied Psychology, 75, 51-59.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived organizational support. Journal of Applied Psychology, 71, 500-507.
Eisenberger, R., Lynch, P., Aselage, J., & Rohdieck, S. (2004). Who takes the most revenge? Individual differences in negative reciprocity norm endorsement. Personality & Social Psychology Bulletin, 30: 789-799.
Eisenberger, R., Lynch, P., Aselage, J., & Rohdieck, S. (2004). Who takes the most revenge? Individual differences in negative reciprocity norm endorsement. Personality & Social Psychology Bulletin, 30: 789-799.
Eisenberger, R., Stinglhamber, F., Vandenberghe, C., Sucharski, I. L.,& Rhoades, L. (2002). Perceived supervisor support: Contributions to perceived organizational support and employee retention. Journal of Applied Psychology, 87: 565-573.
Elanain, H. M. A. (2009). Job characteristics, work attitudes and behaviors in a non-western context: Distributive justice as a mediator. Journal of Management Development, 28(5), 457-477.
Feng W,C., & Angeline, T. (2010). Turnover intention and job hopping behavior of music teachers in Malaysia. Afr. J. Bus. Manage., 4 (4):425-434.
Gelade G, A, & Ivery, M. (2003).The Impact of HRM and Work Climate on Organizational Performance", Personnel Psychology. 56(2) 383-404.
Global Health Workforce Alliance (2008). Health Workers for All and All for Health Workers. The Kampala Declaration and Agenda for Global Action, Retrieved on April, 2009, from http://www.who. int/entity/workforcealliance/forum/1_ agenda4GAction_final.pdf.
Gomez-Mejia L, & Balkin, D. (1992). The determinants of faculty pay: An agency theory perspective. J. Academy of Management, 35, 921-955.
Guest D E (2002). Human Resource Management, Corporate Performance and Employee Well-Being: Building the Worker in HRM. The Joumai of Industrial Relations,. 44 (3), 335-358.
Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: Test of a theory. Organizational behavior and human performance, 16(2), 250-279.
Hackman, J.R. & Oldham, G.R. (1975). Development of the Job Diagnostic Survey. Journal of Applied Psychology, Vol. 60, pp. 159-70.
Hackman, J.R. & Oldham, G.R. (1980). Work Redesign, Addison. Wesley, Reading, MA.
Hemdi, A, M & Nasurdin, M, A. (2006).Predicting Turnover Intentions of Hotel Employees: The Influence of Employee Development Human Resource Management Practices and Trust in Organization. Gadjah Mada International Journal of Business, 8 (1), 21–42.
Hemdi, A. M. (2006). Turnover Intentions of Hotel Employees: The Role Of Human Resource Management Practices, Trust In Organization, And Affective Commitment.
Hinshaw A. & Atwood J. (1984) Nursing staff turnover, stress and satisfaction: models, measures, and management. In Annual Review of Nursing Research, 1, pp. 133–155.
Joarder, M. H. R., Sharif, M. Y., & Ahmmed, K. (2011). Mediating Role of Affective Commitment in HRM Practices and Turnover Intention Relationship: A Study in a Developing Context. Business and Economics Research Journal, 2(4).
Juhdi, N., Pa’wan, F., & Othman, N. A. (2011). HR Practices, Organizational Commitment and Turnover Intention: A Study on Employees in Klang Valley, Malaysia.
Kinnunen, U., Feldt, T., & Mäkikangas, A. (2008). Testing the effort-reward imbalance model among Finnish managers: The role of perceived organizational support. Journal of Occupational Health Psychology, 13, 114-127.
Laka-Mathebula, M.R., 2004. Modeling the relationship between organizational commitment, leadership style, human resources management practices and organizational trust. Ph.D. Thesis, University of Pretoria, South Africa.
Leibowitz, Z. B., Farren, C., & Kaye, B. L. (1986). Designing career development systems: Jossey-Bass.
Lew, T. (2009). The relationships between perceived organizational support, felt obligation, affective organizational commitment and turnover intention of academics working with private higher educational institutions in Malaysia. European Journal of Social Sciences, 9(1), 72-87.
Matzler K,, Fuchs, M, & Schubert, A. (2004). Employee Satisfaction: Does Kano's Model Apply?", Total Quality Management,15(9), 1179-1198.
Meyer, J. P., & Smith, C. A. (2000). HRM practices and organizational commitment: Test of a mediation model. Canadian Journal of Administrative Sciences/Revue canadienne des sciences de l'administration, 17(4), 319-331.
Nadler, L., & Nadler, Z. (1989). Developing Human Resources. Jossey-Bass.
O’Brien-Pallas L, Murphy G, Shamian J, (2006) Canadian Nursing Turnover Study. Available from URL: http://www.chsrf.ca/research_in_progresslinda. Accessed 25 June 2006.
Park, J.S & Kim, T.H. (2009). Do types of organizational culture matter in nurse job satisfaction and turnover intention?. Leadership in Health Services, 22(1), 20-38.
Patterson M, West M, A, Lawthom, R, & Nickel S (1997). The Impact of People Management on Business Performance, IPD, London.
Qureshi M.T., R.I. Mohammad, & H.T. Syed (2007), Impact of human resource management practices on organizational performance in Pakistan, Journal of Business & Policy Research, 3(2), 128-138.
Ramlall S (2004), "A Review of Employee Motivation Theories and Their Implications for Employee Retention Within Organizations", Journal of American Academy of Business,Cambridge,. 5(1 ). 52-63.
Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: A review of the literature. Journal of Applied Psychology. 87, 698-714.
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of Applied Psychology, 86: 825-836.
Schuller, R., S. (1984), Personnel and Human Resource Management, West Publishing Co.
Singh, K. (2004). Impact of HR practices on perceived firm performance in India’. Asia pacific Journal of Human Resources 42(3) 301-317.
Snell, S., & Dean, J.W., Jr. (1992). Integrated Manufacturing and Human Resource Management. A Human Capital Perspective. Academy of Management Journal, 35, 467-504.
Stewart, G. L. & Brown, K. G. (2009). Human resource management: Linking strategy to practice (chapter 13). Hoboken, New Jersey: Wiley. Retrieved from http://www.amazon.com/Human-Resource-Management-Strategy Practice/dp/0471717517.
Sun Y, Aryee S and Law K (2007), "High Performance Human Resource Practices Citizenship Behavior and Organizational Performance: A Relational Perspective", Academy of Management Journal. 50(3), 558-577.
Sung, M. H., & Cho, S. Y. (2010). The Relationship between Job Characteristics and Organizational Commitment, and Turnover Intention in Emergency Department Nurses. Journal of Korean Academy of Fundamentals of Nursing, 17(4), 566-574.
Tei, M, & Yamazaki, Y. (2003) The effect of work and organizational characteristics on individual and organizational outcomes of an information service company. San Ei Shi 45, 20–30.
Tett, R., & Meyer, J. (1993). Job satisfaction, organizational commitment, turnover intention, and turnover: Path analyses based on meta-analytic findings. Personnel Psychology, 46 (2), 259–294.
Truss C (2001). Complexities and Controversies in Linking HRM With Organizational Outcomes", Journal of Management Studies, 8,(11)21-1149.
Turkman,S. (2006). On the International Nursing Day; Safe Staffing Saves Lives http://www.najah.edu/node/12380.
Van-Knippenberg, D., van Dick, R., & Tavares, S. (2007). Social identity and social exchange: Identification, support, withdrawal from the job. Journal of Applied Psychology, 37, 457-477.
Vogelzang, C. F. M. (2008). The complexity of absenteeism and turnover intention: Direct, mediation and moderation effects. The University of Waikato.
Wei-Liu, W. (2004). Perceived organizational support: Linking human resource management practices with important work outcomes. University of Maryland.
Wright, P. M., Snell, S. A., & Dyer, L. (2005). New models of strategic HRM in a global context. The International Journal of Human Resource Management, 16(6), 875-881.
Zimmerman, R. D., & Darnold, T. C. (2009). The impact of job performance on employee turnover intentions and the voluntary turnover process: A meta-analysis and path model. Personnel Review, 38(2), 142-158.
Refbacks
- There are currently no refbacks.